Sutherland is seeking an experienced Operations/Account Manager to oversee one of our growing Warranty & Manufacturing programs within our Tech Vertical. The program will focus on B2C residential HVAC technical troubleshooting for smart home applications/thermostats, customer inquiry resolution, warranty registration processing, fee collection, and dealer referrals across our client's residential brands.In this role, you'll get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectationsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observationsImprove the company: Make recommendations to enhance processes and boost ease and efficiencyDefine Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfactionEmpower the workforce: Determine training needs to equip staff with fundamental skills and knowledge
